|
Retail Customers
Delta UV has designed the Elektra UV Systems to operate with
as little customer effort as possible. The only required service
for your Elektra UV unit is the annual replacement of the
High Output UV lamp, and annual cleaning of the Quartz Tube
that protects the lamp from water contact. You should anticipate
it taking 10-15 minutes to accomplish these simple procedures
which are fully explained in the Installation and Owner Manual
that can be viewed or downloaded by clicking the DOCUMENTS
button.
In the unlikely event that you need service beyond the annual
lamp change, please contact Delta UV direct for assistance.
Should your unit ever have to be returned to Delta UV for
any reason, simply request a Return Authorization. (RA) Note:
No product can be returned to Delta UV without prior written
(RA) authorization. See the RA return address below
for the address that can accept your RA return. All
contact information is available by clicking on the CONTACTS
button. Replacement lamps can be ordered online by clicking
the PRICES AND ORDERING
button, or by contacting Delta UV directly if there is no
Authorized Dealer in your area. See the RA return address
below for the address that can accept your RA return.
Wholesale Customers
Should any Delta Ultraviolet product require return to Delta
UV under Delta’s Limited Warranty for that particular
product, the Wholesale Customer should contact the Customer
Service person assigned to your account to obtain a Return
Authorization (RA). Note: No product can be returned to Delta
UV without prior written (RA) authorization. The RA number
should be noted on the outside of the carton and the product
should be carefully packaged to avoid damage in transit (not
covered under the product Limited Warranty).
All RA returns should be sent directly to our Gardena, CA
plant and addressed as follows:
Delta Ultraviolet
Corporation
Gardena Plant
14936 South Figueroa Street
Gardena , CA 90248
|
